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Returns Center

Please be sure to read and follow our return policy below before starting a return. Once you submit, you will receive an email with instructions for return.

How it works once you receive your return email

Select the items to return

Get a refund estimate

Download shipping label and send it back as soon as possible

SAM. Return Policy

You have 21 days from the date of order fulfillment to initiate a return.  We will gladly accept returns on all full-price items within 30 days from the date your order was shipped. This means you have a total of 30 days for the package to be received back at our location, but you cannot request a return past 21 days from the date of fulfillment. Items purchased on sale or with a promotion or discount code are not eligible for return. 

*Please note we do not process exchanges. If you wish to exchange your item, you will need to return the unwanted merchandise within policy, and place an entirely new order for the desired item.

SAM must authorize all returns prior to you sending back your merchandise. We will not accept any returns without an authorized RA number. All returned items must be unworn, unwashed merchandise with the original tags attached. Items that do not meet these criteria will be denied and sent back to the customer.

Returns will be refunded in the original form of payment minus $10 for the returns shipping shipping fee and minus the original outbound shipping fee. This fee is applied to each order, not each shipment.  Therefore, if you return multiple orders in the same package, you will still be charged $10 per order for their return. Returns received past 30 days from the date your order was shipped will incur an additional $25 restocking fee. If we receive the return package past 35 days from the date of dispatch, the return authorization will no longer be valid. In that case, the return will not be accepted nor refunded and immediately shipped back to you. There are no exceptions. Please allow 7 business days for transit time when shipping your return. If the item is not returned using our issued return label, we are not held liable should the item get lost in transit or is not delivered to our location successfully.

Once we receive your return, return processing and refund time is 5-15 business days. Process time may be longer during peak seasons. Please allow your financial institution an additional 7-10 business days to post refund amounts to your account.

Rules & Restrictions

  • SAM-NYC.com does not accept returns nor exchanges on orders purchased with a coupon code or promo code. 
  • We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted. 
  • Since the resolution and color composition of each computer monitor varies, we cannot guarantee the 100% accuracy of the colors of products displayed on our website.

If purchased from another retailer

SAM-NYC.com does not accept returns on any items purchased from any retailers other than SAM-NYC.com. We are happy to answer any questions related to SAM products, but we are unable to process any returns, exchanges, credits, refunds, or repairs for any product purchased outside of our website.


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